SHOPPING INFORMATION

As for small item orders less than 22kg, shipping cost will be automatically calculated in the shopping cart.  

As for orders of large-size and heavy items such as Sink, Toilet Suite and Shower Screen, there will be a Pick-Up-Only option (Sydney) in the shopping cart, because shipping fee is high and it varies for different suburbs.

After payment is confirmed and cleared, we process and ship out your order in 2 days. Then it will take about extra 3-5 days to major cities in Australia, and extra 5-9 days to remote areas. It may take longer time for large-size items such as order of shower screen and sink. 

Once your order is placed, you will receive an email notification of order confirmation. When payment is cleared, it will take 1-2 days for us to process your order. You will be provided with a valid tracking number via email. Rest secured and wait for your order to arrive. 

Yes, you will receive a summary invoice of your order. It can be viewed in your email or when you log on Fancyhome.com.au.

You can pay via your preferred payment methods, including VISA, MasterCard, AMEX, JCB and Diners Club. It’s fast, simple, and fully secure.

Returns & Exchanges

Yes, please contact our customer support via Contact-Us page within TWO hours before it is processed or shipping out.

Yes, a 20% restocking fee applies for all items returned. Items must be returned in original package and selling condition.

If you find your order is faulty, please also contact us with details and pictures or videos. FancyHome does provide warranties for our regular selling products. Please be advised, end-sale products with special price may not have warrites

Yes, please contact us to return your order and place a new order. Please be advised, a 20% restocking fee applies for all items returned.

Yes, but we only provide pick-up service for large-size items, such as sink, toilet suite,  shower screen etc.